Terms of Service

Last Updated: November 5, 2026

This page provides general information about our terms and is not legal advice. Consult a qualified attorney for legal questions.

1. Who We Are and Acceptance of Terms

RescueMyCalls ("we", "our", "us") provides the website and services described here. By accessing our website or using our services, you agree to these Terms of Service. If you act for a business, you confirm you are authorized to agree on its behalf.

2. The Service

RescueMyCalls is a managed AI receptionist for calls, texts and website chat, set up and managed by our team. Available features depend on your selected plan and agreed configuration. We write and configure your call flow, test it with you and provide ongoing tuning.

3. Plan and Billing Terms

Starter is $199/month with 150 minutes. Growth is $249/month with 350 minutes. Pro is $349/month with 600 minutes. Extra minutes are $0.30 on every plan after the trial. One-time setup is $199, charged only if you continue after the trial. Plans are month to month, cancel with 30 days notice. Call-count estimates assume 2.5 to 3 minutes per call.

Starter: Answers missed calls, after hours, weekends and overflow. Your qualifying questions and FAQs. Answers callers in English and Spanish, plus Portuguese, French, Italian and German. Missed-call text-back when a caller hangs up. Text to every caller confirming their details. Email summary after every call. 1 phone number. Monthly script changes. Monthly Calls Rescued report.

Growth: Everything in Starter. Text summary after every call. Books jobs on your calendar. Live transfer of emergencies to your cell. Two-way texting, customers can text your number. Website chat widget that answers questions and books. Appointment reminder the day before. 1 phone number. Script changes within 2 business days.

Pro: Everything in Growth. CRM connection, such as HubSpot, GoHighLevel, Salesforce, Pipedrive, Zoho CRM, Jobber or Housecall Pro, and we can connect many others. One custom API connection to software with an open API. Google review request when a job is marked complete. Every lead logged to a Google Sheet or your CRM. Past-customer reactivation calls or texts, like seasonal tune-ups. Up to 3 phone numbers. Same-business-day script changes. Monthly Calls Rescued report plus quarterly review call.

Extra custom integrations are quoted separately. Text messages require appropriate consent and opt-out handling.

Subscriptions bill monthly in advance and renew automatically until canceled. Payments are processed by our payment processor. Overage minutes are billed in arrears at the published rate. The one-time setup fee is charged only if you continue after the free trial and is non-refundable. Monthly fees are not refunded for partial months. Cancel with 30 days notice using the contact information below. We may pause service for unpaid balances after notice.

4. 14-Day Free Trial

Try it free for 14 days. Hear your own calls answered before you pay anything.

Trial ends after 14 days or 100 minutes, whichever comes first. Setup fee applies only if you continue. We confirm timing and your chosen plan before activation. A website inquiry is not automatic activation or a payment. We confirm continuation before the setup fee and paid service begin.

5. Customer Responsibilities

Provide accurate business information, pricing and policies for the AI to use, and review and approve your greeting and script before go-live. Tell us when information changes. You are responsible for your content and instructions and for confirming that the service fits your business needs.

Comply with all laws that apply to your calls, texts and recordings, including the Telephone Consumer Protection Act (TCPA), applicable consent rules and state call-recording laws. Some states require all parties to agree to recording. Obtain any required consent from your own customers and provide any required notices. Do not use the service for emergency dispatch or for unlawful, deceptive or harassing purposes.

6. AI and Service Limitations

AI can mishear, misunderstand or make mistakes. We do not guarantee every call is answered, transcribed or handled correctly. Review summaries and confirm important details with callers. Service depends on carriers, networks and the agreed configuration. We do not guarantee business outcomes or revenue increases. RescueMyCalls is not a replacement for 911 or emergency services and must not be relied on for emergency dispatch.

7. Text Messaging Program Terms

The program name is RescueMyCalls. With appropriate consent, we send texts about inquiries, bookings, appointment reminders and service updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to cancel text messages and HELP for help. You can also contact us using the email, phone number or website contact form below. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile information and consent.

8. Third-Party Services and Integrations

Calendars, CRMs and other connected software are operated by third parties. Their availability and supported features depend on those providers and your plan with them. Their own terms and privacy policies apply to their services. We cannot guarantee their continued availability. Extra custom integrations are quoted separately.

9. Intellectual Property

The website, its content, features, and functionality are owned by RescueMyCalls and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

You retain ownership of your business content and customer data. You authorize us to process that content and data as needed to provide the service according to your instructions.

10. Disclaimer of Warranties

To the extent allowed by law, the website and service are provided as is and as available, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

11. Limitation of Liability

In no event shall RescueMyCalls or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

To the extent allowed by law, our total liability arising out of or related to the service or these Terms is limited to the fees you paid us in the 3 months before the claim. These limitations apply only where permitted by law and do not limit liability that cannot legally be limited.

12. Customer Indemnification

To the extent allowed by law, you agree to defend, indemnify and hold RescueMyCalls and its personnel harmless from third-party claims, damages, liabilities and reasonable expenses, including reasonable legal fees, arising from your content, your instructions, your unlawful use of the service or your failure to obtain required consent or comply with applicable law. This does not require you to indemnify us for our own unlawful conduct.

13. Cancellation and Termination

Either party may cancel the service with 30 days notice. You can give notice by emailing us or using our website contact form. We may suspend service for nonpayment after notice or for misuse, including unlawful, deceptive or harassing activity. Cancellation does not erase amounts already owed, and the setup fee and partial-month refund rules above continue to apply.

14. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this site. Your continued use of the services after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Information

For questions, support or cancellation requests, contact us using the email or phone above, or use our website contact form.